David Horne

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Last quote by David Horne

Alongside more modern trains, we want a modern customer service proposition – one that focuses firmly on the customer. The onboard changes came into force in March. Last week – the first full week since the changes – saw us achieve our second highest customer satisfaction score since taking over the franchise, so we are confident the changes are benefiting customers.feedback
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Apr 13 2017
This page is completely dedicated to what David Horne has to say. All of David Horne’s quotes are organized here by date and topic. The most recent quote attributed to David Horne came from an article called Virgin Trains East Coast staff to strike over guards' role: “We have worked hard to ensure there are comprehensive contingency plans in place and I want to reassure our customers that our timetable will be almost completely unaffected during this walkout, as well as during any subsequent strikes by the RMT. Passengers can book and plan their journeys as normal and with confidence. The changes we have made are part of the customer-centric revolution that's under way on the East Coast. We've already completely refreshed our entire fleet of trains with all-new interiors, and next year we will have our groundbreaking Azuma trains coming into service.”.
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Quotes by David Horne

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