Last quote by David VanAmburg
United is still down there with the ultra-low cost carriers, Frontier and Spirit, which traditionally score very poor in terms of customer satisfaction. For many years now, they simply have not had the level of customer service that we've seen even for airlines like Delta and American, which have not been particular standouts themselves in terms of the overall experience.feedback
Apr 26 2017
In this page, you will find a list of 5 quotes from David VanAmburg, from different articles. We analyzed 3 articles in which David VanAmburg has been quoted in topics like expectation and honeymoon. David VanAmburg’s most recent quote is: “There are a number of things that the airlines have done to step up their game a bit. This is not a huge change and by no means is flying vastly satisfying relative to lots of other products and services that we use. But generally speaking, U.S. airlines are doing a little better job than a year ago. You get less service, but you pay less for it. And anytime customers can fly for a cheaper price that's generally a positive.”. To see more examples David VanAmburg’s views and opinions, check out the section below.
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Quotes by David VanAmburg
Apr 26 2017
There are a number of things that the airlines have done to step up their game a bit. This is not a huge change and by no means is flying vastly satisfying relative to lots of other products and services that we use. But generally speaking, U.S. airlines are doing a little better job than a year ago. You get less service, but you pay less for it. And anytime customers can fly for a cheaper price that's generally a positive.feedback
Mar 06 2017
Shopping online is so easy and convenient and as a result satisfaction is much higher than the brick-and-mortar experience and is playing a big role in putting that pressure on the brick-and-mortar side of retail in terms of sales performance and just getting people into the store. Long-term this is likely to flip on its head because more layoffs and store closings are coming. Down the road we're going to have lots of consumers who are frustrated that their favorite store in their favorite location is closed and now they have to drive a lot further to get to that store.feedback
Mar 06 2017
Walmart made a concerted effort on service during the holiday shopping season and created the 'holiday helpers' program to really ratchet-up their ability to provide service and it seems that really paid off. But almost everyone is making gains as well and that keeps Walmart lagging behind in the overall ratings.feedback
Feb 23 2016
We've had a bit of a honeymoon period over the last few years and that's now over as higher prices are returning. Customers have higher expectations now. They have a little more money in their pocket to spend and they're going to be more discerning about the quality of that shopping experience.feedback
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