Last quote by Grad Conn
Do you own our stock, have you been a customer before, are you an owner of something, what are your feelings and sentiments, what have you said online about us? We need to know all that stuff to treat you as a full human being, just the way you talk to a friend.feedback
Grad Conn has most recently been quoted in an article called Make sure you’re not replaced by a machine: Microsoft US chief marketer. Grad Conn said, “Do you own our stock, have you been a customer before, are you an owner of something, what are your feelings and sentiments, what have you said online about us? We need to know all that stuff to treat you as a full human being, just the way you talk to a friend.”. Grad Conn has been quoted a grand total of 3 times in 1 article.
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Quotes by Grad Conn
Mar 23 2017
The real IT opportunity in marketing is taking people-powered processes, especially around decision-making and productivity, and replacing them with machines. Now how do you manage in that scenario, you want to be running those machines, you don't want to be replaced by one of those machines. And so my coaching to everybody is: run to the future, grab the future, be part of the future.feedback
Mar 23 2017
Now CMOs are on a buying committee with CIOs [chief information officers], they are making many technology decisions. But the challenging thing is that many CMOs are not trained to do this. That's not where they started their careers. Even if you think about your own experiences - you go into a store with a customer care issue and they treat you like they've never talked to you before. That is not acceptable, we're going to have to know everything that you've done with us, we have to have a full view of you as an individual.feedback
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