Henry Harteveldt - Atmosphere Research Group

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Last quote by Henry Harteveldt

American doesn't want to become the next United, but then, United didn't want to become the next United. No airline wants to be seen as being anti-consumer or anti-passenger. If airlines aren't going to improve staffing or restore leg room for customers, they should at least provide flight attendants with better, more relevant training about how to handle these types of situations. It's just clear in this case things didn't go the way anybody would have liked, but American Airlines acted responsibly in the aftermath.feedback
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Henry Harteveldt has been quoted 48 times. The one recent article where Henry Harteveldt has been quoted is American tries to learn from United's mistakes in incident. Most recently, Henry Harteveldt was quoted as having said, “American doesn't want to become the next United, but then, United didn't want to become the next United. No airline wants to be seen as being anti-consumer or anti-passenger. If airlines aren't going to improve staffing or restore leg room for customers, they should at least provide flight attendants with better, more relevant training about how to handle these types of situations. It's just clear in this case things didn't go the way anybody would have liked, but American Airlines acted responsibly in the aftermath.”.
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Henry Harteveldt quotes

They want to be viewed as more of a travel company and not just an alternative lodging firm. Our research shows travelers spend as much as 60 percent of their travel budget at their destination. So they want to tap into that very large revenue stream.feedback

Airbnb has a better chance of getting that Delta customer than HomeAway or other home-sharing sites because it will be just a click away.feedback

Nearly 20 percent of U.S. travelers, based on our research, have used a home-sharing site like Airbnb. Delta recognizes that.feedback

Some of these destinations are very popular for students and younger adults in their 20s or 30s looking for vacations, whether it's a backpacking tour or surfing or swimming.feedback

When the U.S. CDC issues an alert, just like when the U.S. State Department issues an advisory, it's taken very seriously across the travel industry. It may prompt the CDC's counterparts (in other countries) to take a look and issue their own warnings.feedback

This could have a noticeable impact on inbound tourism and (cause) some economic damage.feedback

It's not like the CDC just issued a warning saying, don't go to England.feedback

What this means is hopefully a much more reliable United, a much more on-time United and hopefully also a more pleasant United for its customers to fly.feedback

So all the agents who couldn't use Deltamatic were useless.feedback

These are token investments in the passenger experience that will not cost airlines a lot of money but are small ways to make passengers a little bit happier. American and United realized: We don't let other airlines have an advantage on price, why let them have one on pretzels.feedback

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