Last quote by Henry Harteveldt
Henry Harteveldt quotes
It's not like the CDC just issued a warning saying, don't go to England.
What this means is hopefully a much more reliable United, a much more on-time United and hopefully also a more pleasant United for its customers to fly.
It's a 'Mad Men'-era computer system.
So all the agents who couldn't use Deltamatic were useless.
These are token investments in the passenger experience that will not cost airlines a lot of money but are small ways to make passengers a little bit happier. American and United realized: We don't let other airlines have an advantage on price, why let them have one on pretzels.