Jack Hartung - Chipotle Mexican Grill


Last quote by Jack Hartung

I think the best sign that this is working is not just the customer satisfaction scores, of course, but also our turnover at the manager level is as low as it's been in nine years. So our managers are voting by saying, I believe in where Chipotle's going, I know what success looks like. They're reaching success at a faster level than they ever have before, and so we think that's a great sign in a matter of just a few months.feedback
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May 10 2017 Chipotle
Jack Hartung has been quoted 11 times. The one recent article where Jack Hartung has been quoted is Chipotle CFO says 'we were losing our edge' even before E.coli outbreaks. Most recently, Jack Hartung was quoted as having said, “We were successful, and so, you know, success sometimes gets in the way of seeing reality, and the reality in our case was we focus on culture, which is a great thing. Of course you need a great culture. And we still value our people. We value a special culture. But we emphasized culture over and above the customer and over and above great training.”.
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