John Stumpf - Wells Fargo

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Last quote by John Stumpf

I have worked over the weekend with Carrie on the LA issue – I really feel for Carrie and her team. We do such a good job in this area. I will fight this one to the finish. Do you know only around 1% of our people lose their jobs [for] gaming the system, and about 2/3 of those are for gaming the monitoring of the system, i.e. changing phone numbers, etc. Nothing could be further from the truth on forcing products on customers. In any case, right will win and we are right. Did some do things wrong – you bet and that is called life. This is not systemic.feedback
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Apr 10 2017
John Stumpf has been quoted 25 times. The one recent article where John Stumpf has been quoted is The working person’s 'cry from the heart'. Most recently, John Stumpf was quoted as having said, “If they're not going to . . . put customers first, honor our vision and values, I don't want them here.”.
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John Stumpf quotes

The vast majority of the people did exactly what we wanted them to do.feedback

It's against everything we stand for as a company. That said, I accept full responsibility for all unethical sales practices in our retail banking business, and I am fully committed to fixing this issue, strengthening our culture and taking the necessary actions to restore our company's trust.feedback

It doesn't really say anything. It doesn't answer the questions that he's going to be grilled on today.feedback

I think the best thing I could do right now is lead this company, and lead this company forward.feedback

We are sorry. We deeply regret any situation where a customer got a product they did not request, There is nothing in our culture, nothing in our vision and values that would support that. It's just the opposite. Our goal is to make it right by a customer every time 100 percent and if we don't do that, we feel accountable.feedback

To the extent that we don't get it right 100 percent of the time, because that is our goal, if we don't make that plan, I am responsible. I am accountable. Anybody else in the company, we all feel when we fall short of that plan, we feel accountable and responsible. And we are taking action.feedback

Without giving you any guidance, I believe we are a growth company. We were a growth company yesterday, we are a growth company today and we are going to be a growth company tomorrow.feedback

We think everyone here is a risk manager. Whether it's your official title or not, everything we do is a part of that.feedback

Wells Fargo's second quarter results demonstrated our ability to generate consistent performance during periods of economic, capital markets and interest rate uncertainty.feedback

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