Last quote by John Stumpf
John Stumpf quotes
We assumed this would not happen. We were wrong.
The vast majority of the people did exactly what we wanted them to do.
We just don't want to leave any stone unturned.
In this case, we let our customers down.
It's against everything we stand for as a company. That said, I accept full responsibility for all unethical sales practices in our retail banking business, and I am fully committed to fixing this issue, strengthening our culture and taking the necessary actions to restore our company's trust.
Where's the rest? Where's the meat?
It doesn't really say anything. It doesn't answer the questions that he's going to be grilled on today.
He holds himself accountable, but does not plan to resign.
We still love-cross selling.
I think the best thing I could do right now is lead this company, and lead this company forward.
We are sorry. We deeply regret any situation where a customer got a product they did not request, There is nothing in our culture, nothing in our vision and values that would support that. It's just the opposite. Our goal is to make it right by a customer every time 100 percent and if we don't do that, we feel accountable.
To the extent that we don't get it right 100 percent of the time, because that is our goal, if we don't make that plan, I am responsible. I am accountable. Anybody else in the company, we all feel when we fall short of that plan, we feel accountable and responsible. And we are taking action.
Without giving you any guidance, I believe we are a growth company. We were a growth company yesterday, we are a growth company today and we are going to be a growth company tomorrow.
We think everyone here is a risk manager. Whether it's your official title or not, everything we do is a part of that.
Wells Fargo's second quarter results demonstrated our ability to generate consistent performance during periods of economic, capital markets and interest rate uncertainty.