Jon McNeill

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Last quote by Jon McNeill

Even though we reduced part wait times, we continued to dig into the body shop complaints. What we found was astounding – cars sat at body shops for weeks and sometimes months before the body shops took action and, more often than not, the body shops blaming Tesla for parts delays were the very shops that hadn't even ordered parts or started the repair. We are applying brute force to this immediately.feedback
Mar 10 2017 Tesla
Jon McNeill has most recently been quoted in an article called Tesla will apply 'brute force' to fight service delays, add 300 approved body shops. Jon McNeill said, “Even though we reduced part wait times, we continued to dig into the body shop complaints. What we found was astounding – cars sat at body shops for weeks and sometimes months before the body shops took action and, more often than not, the body shops blaming Tesla for parts delays were the very shops that hadn't even ordered parts or started the repair. We are applying brute force to this immediately.”.
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