Oscar Munoz

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Last quote by Oscar Munoz

This page is completely dedicated to what Oscar Munoz has to say. All of Oscar Munoz’s quotes are organized here by date and topic. The most recent quote attributed to Oscar Munoz came from an article called United Airlines dragging incident that went viral produces firings, suspensions of officers: “I continue to be disturbed by what happened. I deeply apologize to the customer forcibly removed and to all the customers aboard. No one should ever be mistreated this way.”.
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Oscar Munoz quotes

May 02 2017

This is a turning point for United, . It is my mission to ensure we make the changes needed to provide our customers with the highest level of service and the deepest sense of respect ... ultimately our actions will speak louder than words.feedback

May 02 2017 - United Airlines passenger removal

It was a mistake of epic proportions, clearly, in hindsight. This is a turning point for United, and our 87,000 professionals. It is my mission to ensure we make the changes needed to provide our customers with the highest level of service and the deepest sense of respect.feedback

May 02 2017 - United Airlines passenger removal

Most importantly our employees did not have the authority to do what was right for our customers and for our company. As CEO that is my responsibility.feedback

Apr 27 2017 - United Airlines passenger removal

We can never say we are sorry enough for what occurred, but we also know meaningful actions will speak louder than words.feedback

Apr 27 2017 - United Airlines passenger removal

Every customer deserves to be treated with the highest levels of service and the deepest sense of dignity and respect. Two weeks ago, we failed to meet that standard and we profoundly apologize. However, actions speak louder than words. Today, we are taking concrete, meaningful action to make things right and ensure nothing like this ever happens again.feedback

Apr 27 2017

We breached public trust, and it's a serious breach.feedback

Apr 27 2017 - United Airlines passenger removal

We are deeply sorry for the loss of anything from your luggage to, of course, a loved pet.feedback

Apr 27 2017

It is never too late to do the right thing.feedback

Apr 27 2017

I breached public trust with this event and how we responded. People are upset, and I suspect that there are a lot of people potentially thinking of not flying us. We could have spent a lot of $10,000s and made that thing right.feedback

Apr 27 2017

That first response was insensitive beyond belief.feedback

Apr 27 2017

Today, we are taking concrete, meaningful action to make things right and ensure nothing like this ever happens again.feedback

Apr 24 2017

No one should ever be mistreated this way.feedback

Apr 22 2017

There was never a consideration for firing an employee.feedback

Apr 18 2017

The buck stops here. And I'm sure there was lots of conjecture about me personally. Again, it was a system failure across various areas, so no, there was never a consideration for firing an employee.feedback

Apr 18 2017

We are dedicated to setting the standard for customer service among US airlines, as we elevate the experience our customers have with us.feedback

Apr 18 2017

In addition to apologizing to Dr. Dao, as well as all of the passengers aboard, I also want to apologize to all our customers. You can and should expect more from us and as CEO, I take full responsibility for making this right.feedback

Apr 18 2017 - United Airlines passenger removal

In the first quarter of 2017, our financial and operational performance gives us a lot of confidence about the foundation we are building. It is obvious from recent experiences that we need to do a much better job serving our customers. The incident that took place aboard Flight 3411 has been a humbling experience, and I take full responsibility. This will prove to be a watershed moment for our company, and we are more determined than ever to put our customers at the center of everything we do.feedback

Apr 17 2017

This will prove to be a watershed moment for our company, and we are more determined than ever to put our customers at the center of everything we do. We are dedicated to setting the standard for customer service among U.S. airlines, as we elevate the experience our customers have with us from booking to baggage claim.feedback

Apr 17 2017

This shouldn't have happened and I'll make sure it never happens again.feedback

Apr 17 2017 - United Airlines passenger removal

This can never – will never – happen again on a United Airlines flight. That's my premise and that's my promise.feedback

Apr 16 2017

I continue to be disturbed by what happened. I deeply apologise to the customer forcibly removed and to all the customers aboard.feedback

Apr 13 2017 - United Airlines passenger removal

No, he cannot be. He was a paying passenger sitting in his seat on our aircraft. No one should be treated that way.feedback

Apr 12 2017

We didn't have nine brands of cereal at home. We'd line up to fill our bowls from a giant vat of oatmeal.feedback

Apr 12 2017

Communication and communication strategy is not just part of the game, it is the game.feedback

Apr 12 2017 - United Airlines passenger removal

The use of law enforcement aboard an aircraft has to be looked at very carefully. That is a policy that we absolutely have to look at.feedback

Apr 12 2017

I apologize for having to reaccommodate these customers.feedback

Apr 12 2017 - United Airlines passenger removal

This is not who our family at United is. You saw us at a bad moment. This can never, will never happen again on a United flight. My initial words fell short of truly expressing what I was feeling. That is something that I've learned from.feedback

Apr 12 2017

That is not who our family at United is. This will never happen again on a United flight. That's my promise. We can't do that.feedback

Apr 12 2017

That shame and embarrassment was pretty palpable for me.feedback

Apr 11 2017 - United Airlines passenger removal

I apologise for having to re-accommodate these customers. Our team is moving with a sense of urgency to work with the authorities and conduct our own detailed review of what happened.feedback

Apr 11 2017

Like you, I was upset to hear about what happened last night. The facts and circumstances are still evolving, especially with respect to why this customer defied Chicago Aviation Security Officers the way he did….feedback

Apr 10 2017 - United Airlines passenger removal

This is an upsetting event to all of us here at United. I apologize for having to re-accommodate these customers. Our team is moving with a sense of urgency to work with the authorities and conduct our own detailed review of what happened.feedback

Jan 17 2017

Flat is good and it's the fourth quarter of progressive sort of improvement. I think the industry as a whole is seeing great momentum. From a pure business perspective, the things that we manage and control are people, are resources, our level of service we see a very positive outlook for United.feedback

Jan 17 2017

(The tickets) will go on sale this quarter for flying in the second quarter. We're still in the process of ensuring that we have all of our ducks in a row with regards to the procedures and ensure that all of our customers are understanding what they're buying and make sure that when they do fly they have a pleasant experience.feedback

Nov 16 2016

We are very focused on running a great airline, but at the same time, we will obviously be monitoring and closely watching what this new administration might or might not do.feedback

Oct 18 2016

We see the possibility of being the best airline in the world across all assets, so this is another quarter in the step towards that journey.feedback

Oct 18 2016

I've always rejected the cultural notion that you … have to have a tradeoff between efficiency and productivity in customer service. And so we have to do both, it doesn't have to be a tradeoff.feedback

Jul 14 2016

Related Coverage"As we move forward, continuing to earn and keep the trust of our employees, customers, shareholders, and the communities we serve around the world remains critical to our success.feedback

Jul 07 2016

These flights open the door to a new world of travel and opportunities for our customers.feedback

Jun 24 2016

It's been a long journey. Today's agreement honors the invaluable role that our flight attendants contribute to United's success.feedback

Jun 21 2016

We continue to accelerate our business performance while making strides in earning back the trust of our employees and customers.feedback

Jun 02 2016

The level of improvement has been great across the industry, and we have improved along with everyone. But we still have some lagging effect, and it is products like this that clearly differentiate and move us ahead.feedback

Jun 02 2016

It's a never-ending battle. You give them a product they can be proud of and a little momentum and a labor contract that they are happy with ... and I think that's what carries the day for us.feedback

Jun 02 2016

It is about the entire experience. It's not just a new seat. It's not just new meals. It's not just better wines.feedback

Jun 02 2016

Philosophically, I don't care if you're flying us once a year or a hundred times a year. I'm going to treat you as well as I can.feedback

Mar 09 2016

This situation shouldn't change your focus.feedback

Feb 16 2016

Although we are disappointed by this outcome, we are eager to get right back to the table.feedback

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