Oscar Munoz


Last quote by Oscar Munoz

We breached public trust, and it's a serious breach.feedback
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Apr 27 2017
This page is completely dedicated to what Oscar Munoz has to say. All of Oscar Munoz’s quotes are organized here by date and topic. The most recent quote attributed to Oscar Munoz came from an article called United CEO Oscar Munoz blames David Dao incident on ‘system failure, ’ apologizes for rabbit incident: “We are deeply sorry for the loss of anything from your luggage to, of course, a loved pet.”.
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Oscar Munoz quotes

This will prove to be a watershed moment for our company, and we are more determined than ever to put our customers at the center of everything we do. We are dedicated to setting the standard for customer service among U.S. airlines, as we elevate the experience our customers have with us from booking to baggage claim.feedback

This shouldn't have happened and I'll make sure it never happens again.feedback

This can never – will never – happen again on a United Airlines flight. That's my premise and that's my promise.feedback

I continue to be disturbed by what happened. I deeply apologise to the customer forcibly removed and to all the customers aboard.feedback

No, he cannot be. He was a paying passenger sitting in his seat on our aircraft. No one should be treated that way.feedback

We didn't have nine brands of cereal at home. We'd line up to fill our bowls from a giant vat of oatmeal.feedback

Communication and communication strategy is not just part of the game, it is the game.feedback

The use of law enforcement aboard an aircraft has to be looked at very carefully. That is a policy that we absolutely have to look at.feedback

I apologize for having to reaccommodate these customers.feedback

This is not who our family at United is. You saw us at a bad moment. This can never, will never happen again on a United flight. My initial words fell short of truly expressing what I was feeling. That is something that I've learned from.feedback

That is not who our family at United is. This will never happen again on a United flight. That's my promise. We can't do that.feedback

That shame and embarrassment was pretty palpable for me.feedback

I apologise for having to re-accommodate these customers. Our team is moving with a sense of urgency to work with the authorities and conduct our own detailed review of what happened.feedback

Like you, I was upset to hear about what happened last night. The facts and circumstances are still evolving, especially with respect to why this customer defied Chicago Aviation Security Officers the way he did….feedback

This is an upsetting event to all of us here at United. I apologize for having to re-accommodate these customers. Our team is moving with a sense of urgency to work with the authorities and conduct our own detailed review of what happened.feedback

Flat is good and it's the fourth quarter of progressive sort of improvement. I think the industry as a whole is seeing great momentum. From a pure business perspective, the things that we manage and control are people, are resources, our level of service we see a very positive outlook for United.feedback

(The tickets) will go on sale this quarter for flying in the second quarter. We're still in the process of ensuring that we have all of our ducks in a row with regards to the procedures and ensure that all of our customers are understanding what they're buying and make sure that when they do fly they have a pleasant experience.feedback

We are very focused on running a great airline, but at the same time, we will obviously be monitoring and closely watching what this new administration might or might not do.feedback

We see the possibility of being the best airline in the world across all assets, so this is another quarter in the step towards that journey.feedback

I've always rejected the cultural notion that you … have to have a tradeoff between efficiency and productivity in customer service. And so we have to do both, it doesn't have to be a tradeoff.feedback

Related Coverage"As we move forward, continuing to earn and keep the trust of our employees, customers, shareholders, and the communities we serve around the world remains critical to our success.feedback

These flights open the door to a new world of travel and opportunities for our customers.feedback

It's been a long journey. Today's agreement honors the invaluable role that our flight attendants contribute to United's success.feedback

We continue to accelerate our business performance while making strides in earning back the trust of our employees and customers.feedback

The level of improvement has been great across the industry, and we have improved along with everyone. But we still have some lagging effect, and it is products like this that clearly differentiate and move us ahead.feedback

It's a never-ending battle. You give them a product they can be proud of and a little momentum and a labor contract that they are happy with ... and I think that's what carries the day for us.feedback

It is about the entire experience. It's not just a new seat. It's not just new meals. It's not just better wines.feedback

Philosophically, I don't care if you're flying us once a year or a hundred times a year. I'm going to treat you as well as I can.feedback

Although we are disappointed by this outcome, we are eager to get right back to the table.feedback

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