Ross Feinstein - American Airlines

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Last quote by Ross Feinstein

People are putting their phone up, saying, You better book me on the next flight.' They're trained to intimidate our crew members using their phone. I'm asking flight attendants to take their full names off their uniforms.feedback
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Nov 12 2017
We can learn a lot about a person if we know what types of things he or she talks about or comments on the most frequently. There are numerous topics with which Ross Feinstein is associated, including TSA, line, and customer. Most recently, Ross Feinstein has been quoted saying: “Passengers are putting their names on social media and private-messaging them and harassing them over the fact that they lost their luggage or a flight was delayed. These are real threats that have just gone out of proportion over the past year, and how do you stop it?” in the article Airlines Consider Fighting Cameras With Cameras.
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Ross Feinstein quotes

Jun 05 2017

We apologize to our customers for the inconvenience.feedback

May 27 2017 - London

All of our flights are on time.feedback

Jan 03 2017

We are trying to put as much control as possible in the hands of customers.feedback

Apr 14 2016

Traveler security is TSA's number one priority and we will remain intensely focused on this important mission.feedback

Apr 14 2016

The lines at TSA checkpoints nationwide have become unacceptable. The result: our customers are waiting in TSA lines greater than one hour.feedback

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