Ross McEwan - Royal Bank of Scotland

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Last quote by Ross McEwan

We are working very hard to help customers detect when there are difficulties, but I think this has to be in partnership with the customer and with the bank. You can't keep blaming this on an organization where customers don't take their own duty of care as well.feedback
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We can learn a lot about a person if we know what types of things he or she talks about or comments on the most frequently. There are numerous topics with which Ross McEwan is associated, including RBS and UK. Most recently, Ross McEwan has been quoted saying: “When people are passing their iPads or laptops over with their passwords and the likes, there's got to be a care here, otherwise this will just become a major issue for all and the cost will pass through.” in the article Bank CEO reportedly tells customers not to expect automatic refunds if they fall victim to fraud.
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Ross McEwan quotes

May 21 2017 - Scottish independence

One of the reasons I was keen to get it resolved and put the money on the table was so that the bank could move forward again.feedback

Apr 28 2017 - Scottish independence

This bank has a very strong core with great potential, and we believe that by going further on cost reduction and faster on digital transformation – we will deliver a simpler, safer and even more customer-focused bank, with a compelling investment case.feedback

Apr 27 2017 - Scottish independence

We will continue to explore the possibility of settlement with the remaining claimants but if we cannot settle on agreeable terms we will defend the claims at trial.feedback

Feb 24 2017

This is a strong core bank getting masked by all the sins of the past.feedback

Feb 24 2017

This is a bank that has been on a remarkable journey. We still have further to go. But the next three years will not be the same as the past three.feedback

Feb 10 2017

It is highly unlikely that businesses suffered material financial distress as a result of the bank's actions.feedback

Feb 03 2017

This is an example of past misconduct that has no place at RBS. These findings make for uncomfortable reading and we have already taken significant steps to make sure this kind of behaviour cannot happen again.feedback

Jan 26 2017

This bank, and of course the British taxpayers, have paid a very heavy price for the decisions that were made at RBS before the crisis. Today's announcement is yet another painful example of that legacy.feedback

Jan 26 2017

Putting our legacy litigation issues behind us, including those relating to RMBS, remains a key part of our strategy.feedback

Dec 05 2016

We are pleased to have reached this agreement and hope that it will be accepted by the remaining claimant group(s).feedback

Nov 08 2016

I am very sorry that we did not provide the level of service and understanding we should have done.feedback

Oct 17 2016

We have looked in the past carefully at the way in which distressed businesses were handled in the aftermath of the recession. We did of course have a wave of distressed businesses in 2008 and 2009 and beyond. And we accept that in some cases that was not done as well as it should be, that people were not communicated to properly, people did not understand what was happening to them, so we accept all that.feedback

May 08 2016

There is more work to be done but we are making progress.feedback

Mar 22 2016

This is another important milestone in our plan to resume capital distributions to our shareholders.feedback

Feb 26 2016

This is an area where we must continue to be disciplined given the uncertain macroeconomic and low interest rate environment our core businesses face.feedback

Jan 27 2016

I am determined to put the issues of the past behind us and make sure RBS is a stronger, safer bank. We will now continue to move further and faster in 2016 to clean-up the bank and improve our core businesses.feedback

Aug 27 2014

Taking out a mortgage is one of the biggest moments in our lives, and our customers have every right to expect the very best service when making this decision. It is clear that in the past the bank just didn't get this right. This was unacceptable and should never have happened.feedback

Feb 27 2014

We are the least trusted company in the least trusted sector of the economy. That must change.feedback

Feb 27 2014

There is no point avoiding this inconvenient truth.feedback

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