Last quote by Ross McEwan
Ross McEwan quotes
This is an area where we must continue to be disciplined given the uncertain macroeconomic and low interest rate environment our core businesses face.
I am determined to put the issues of the past behind us and make sure RBS is a stronger, safer bank. We will now continue to move further and faster in 2016 to clean-up the bank and improve our core businesses.
Taking out a mortgage is one of the biggest moments in our lives, and our customers have every right to expect the very best service when making this decision. It is clear that in the past the bank just didn't get this right. This was unacceptable and should never have happened.
We are the least trusted company in the least trusted sector of the economy. That must change.
There is no point avoiding this inconvenient truth.