Sharon White

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Last quote by Sharon White

While people tend to shop around on price, or for a particular product they like, they do not tend to make choices based on customer service; which means operators can get away with poor service. And millions of consumers, particularly vulnerable and elderly people, don't shop around at all. This has created a widening gulf between consumer expectations and what the industry is actually delivering.feedback
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Apr 12 2017
Sharon White has most recently been quoted in an article called BT faces superfast broadband price controls. Sharon White said, “When the changes come through, we will have in mind how do we get more investment but also how do we ensure prices are affordable.”. Sharon White has been quoted a grand total of 15 times in 10 articles.
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Sharon White quotes

Mar 08 2017

The responsibility in the first instance rests with those companies. I am nervous about regulation because I think there is a real question about where the appropriate boundary is. But I feel absolutely very strongly the companies must do more.feedback

Mar 08 2017

We won't hesitate to intervene if we have concerns. And we'll oversee how the BBC handles its own complaints, to make sure people are treated fairly. I personally am also very keen to see the BBC resume publishing its complaint numbers, which is good for transparency. We recognise the BBC clearly has special status, but we will give it no special treatment.feedback

Dec 02 2016

We have the opportunity to introduce a wider set of considerations in merger decisions, including policy or public-interest concerns where a company is deemed to have particular strategic significance for the UK.feedback

Feb 25 2016

Today we've announced fundamental reform of the telecoms market - more competition, a new structure for Openreach, tougher performance targets, and a range of measures to boost service quality.feedback

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