United Airlines passenger removal

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Last quote about United Airlines passenger removal

Jane Pontyer - World View Enterprises
For now we are totally focused on helping our passenger get to the stratosphere. Our first passenger happens to be a chicken sandwich, but the flight itself is a huge milestone.feedback
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Jun 23 2017
The latest person who has talked about United Airlines passenger removal is Oscar Munoz: “The initial focus for me should have been to do what I did a few hours later and apologize.”. You’ll find on this page all the other quotes of Oscar Munoz and all the other people that have spoken about United Airlines passenger removal. You can select these people and their quotes by date, by name, and you can easily have access to the articles from which they originated.
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All quotes about United Airlines passenger removal

Randy Tinseth - Boeing Commercial Airplanes

Passenger traffic has been very strong so far this year, and we expect to see it grow 4.7 percent each year over the next two decades. The market is especially hungry for single-aisle airplanes as more people start traveling by air.feedback

John Leahy - Airbus Group

The A380plus is an efficient way to offer even better economics and improved operational performance at the same time. It is a new step for our iconic aircraft to best serve worldwide fast-growing traffic and the evolving needs of the A380 customers. The A380 is well-proven as the solution to increasing congestion at large airports, and in offering a unique, passenger-preferred experience.feedback

Doug Erwin

So there are estimates of what the standing crop of passenger pigeons was in the nineteenth century. It's like 5 billion. They would black out the sky.feedback

Deanna Congileo

For decades out of office, he has shaken hands with his fellow travelers on planes. He enjoys it, and passengers are excited to get to interact with a former president.feedback

James Parker Sheffield - Twitter

It was very apparent that he enjoys interacting with people and was authentically happy to greet us. You never expect to have a president on your commercial flight, so that in and of itself was surprising. For me personally, it meant a lot because I was headed to D.C. for Trans Lobby Day. To kickoff going to speak to my elected officials with a handshake from President Carter felt extremely patriotic.feedback

Charlie Leocha

Consumers are totally at the mercy of the airlines. As long as the rules are written somewhere and the passenger checks the box saying they understand the fare and its rules, the airlines are home free.feedback

Felipe Massa

I'm so disappointed to be out after just three corners. I was a complete passenger in the collision. I think Carlos was hit by somebody, but I was the only car that he hit. It's a shame to finish the race like that, especially when the car has been so competitive all weekend and we could have scored a good amount of points.feedback

Vladimir Putin

I am not a woman, so I don't have bad days. I am not trying to insult anyone. That's just the nature of things. There are certain natural cycles. Mr Snowden arrived in Moscow, which was completely unexpected for us. He came as a transit passenger, so he didn't need a visa or other documents.feedback

Oscar Munoz

The initial focus for me should have been to do what I did a few hours later and apologize.feedback

Oscar Munoz

We have to become more flexible and more communicative about things. In a crisis of that magnitude, evolving that quickly, you tend to learn and talk to too many people. My initial response with my name on it would have been different.feedback

Will Horton - CAPA Centre for Aviation

There is a wider impact than Qatar Airways not being able to land in markets like Saudi and UAE since those markets are significant sources for transfer traffic. A Riyadh passenger may not be able to connect to Bangkok via Doha and a Dubai passenger could not get to London via Doha.feedback

Rob Macdonald

We were sitting there and this guy is pinned down now and he had a potential bomb on board, and we sat there for an hour and 10 minutes. Ridiculous. We could see them [the police] all outside, but they weren't coming on the plane and nobody knew why.feedback

Graham Ashton

I certainly appreciate when you're on a plane in that situation one minute could seem like an hour. Looking at the chronology last night I'm not seeing any time gaps or delays that were problematic.feedback

Arif Chaudhery

Some passengers and crew grabbed the man and tackled him to the floor. We were very lucky. It could have been worse.feedback

Brian Krzanich - Intel

Companies should start thinking about their autonomous strategy now. Less than a decade ago, no one was talking about the potential of a soon-to-emerge app or sharing economy because no one saw it coming. This is why we started the conversation around the Passenger Economy early, to wake people up to the opportunity streams that will emerge when cars become the most powerful mobile data generating devices we use and people swap driving for riding.feedback

George Salmon - Hargreaves Lansdown

BA may have confirmed that it is now running a full schedule of flights, but investors in IAG, BA's parent company, are counting the cost of a calamitous Bank Holiday weekend. While the costs of passenger compensation and refunds could well run into the tens of millions, the whole sorry episode has undeniably put a dent in BA's reputation for delivering a premium service, and the worry for shareholders is that this unquantifiable impact could have longer-term consequences.feedback

Michael O'Leary - Ryanair

I see a lot of airlines talking up the first half of the year and talking up (revenue per passenger) yield performance. I think that is a little overdone.feedback

Oscar Munoz

Whatever comes out we'll have to comply with. To the administrations' great credit, they have given us a heads up. We've had constant updates on the subject. We know more than most. And again, if there's a credible threat out there, we need to make sure we take the appropriate measures.feedback

Adam Jonas - Morgan Stanley & Co. International

Shared and automated transport also unlocks the more than 600bn hours of driver and passenger time currently spent in vehicles (equal to 68 million years annually), by itself representing an economic opportunity for content and data worth potentially trillions of dollars.feedback

Arnold Laanui - FBI

Police, media and eye witness accounts often conflict. This is not unusual, especially in the aftermath of chaotic, traumatic and/or frightening situations.feedback

Rob Pedregon

If he was a danger, we would not have ever let him go.feedback

Jeffrey Price

There is probably some hesitancy, a little more tolerance even, of passenger behaviour. Nobody wants to be the next YouTube star.feedback

Clark Gredoña

He berated a female passenger. I think he called her Hillary. Then he called her a lesbian. I think he called a stewardess 'sweetheart.feedback

Jaren Yang

No one really paid much attention to it until we landed and the flight attendants would not let anyone get out of their seats. About 4 FBI agents came on and detained the man who tried to break into the cockpit.feedback

Alexandre de Juniac - Air France-KLM

These alternative measures would also avoid the concentration of lithium battery-powered devices in the cargo hold of passenger aircraft which is deemed to create an additional safety threat.feedback

Jason Hazell

The Fly LegsUp flight hammock poses no structural risk to the seat structure, metal table assembly, metal tray table arms (with table stowed or deployed) or the seat occupied by the passenger. As a carry on comfort aid, the hammock poses no risk to cabin flammability, egress or cabin safety if its permitted use is as per standard cabin practices and removed from the seat for taxi, take-off and landing.feedback

Dan Lewis

The growth in passenger numbers is far ahead of what the Airports Commission said it would be. This is a fast-moving target. Whoever wins the next election, they will face a serious challenge in upgrading the UK's transport and communications network. The years of dawdling on new airport capacity have left us lagging well behind European competitors. Expanding Heathrow is not enough. Ultrafast broadband could mean a rural economy renaissance, it could drive growth and make places with low land values good economic prospects.feedback

Guy Cook

United Airlines can issue any statement they like but their company's credibility is under question when they immediately cremate the giant rabbit Simon without anyone's consent. They destroyed the proof.feedback

Daniel Dueñas

The captain of my flight just told us it's a scorpion on the plane???!!!!! Good job United!feedback

David Kushner

To me, Dungeons & Dragons is the mothership of geek culture. I'd write a script and we would go back and forth on that, and then [Shadmi] would bring that to life. D&D was a tool kit that other people that use to create their own experiences. That was a really radical idea. One of the most thrilling things that I've ever experienced in 20 years of reporting was being able to sit down and play a game with [Gygax]. I conducted the interview with him in the passenger seat and the seat belt beeping the whole time, because he wouldn't buckle up.feedback

Nicole Harper

I said 'I'm going to need to use the restroom or I'm going to need a cup'. [They] didn't understand that I don't have any control over the situation. A completely humiliating situation. There was people all around ... you know, strangers. I don't know if they just didn't understand that, you know, I really did not have any control over the situation.feedback

Michael Krause

Everyone was deplaning then all heck broke loose. When I turned, I saw her coming down, she was running actually, and then I started videoing, she was running down the aisle toward danger and then she got trapped. Nowadays on the airlines, you always hear bad things and I think that was a great thing she did for Southwest, trying to protect everybody. She did a wonderful job, God bless her and I hope she's okay.feedback

Michael Taylor - Moody's Investors Service

It's impossible to think about airline customer satisfaction without replaying the recent images of a passenger being dragged from a seat, but our data shows that, as a whole, the airline industry has been making marked improvements in customer satisfaction across a variety of metrics, from ticket cost to flight crew. As recent events remind us, however, airlines have significant room for improvement. Airlines still rank among the bottom tier of most service industries tracked by J.D. Power, far lower than North American rental car companies or hotels.feedback

Nicole Harper

On the same day United Airlines drags a passenger off an overbooked flight, they forced me to pee in a cup...and then shamed me. While allowing other passengers to get up and use the restroom on a seemingly uneventful flight, United Airlines crew wouldn't allow me to get up and use the restroom until the pilot turned off the seat belt sign. After explaining that I have an overactive bladder and would either need to use the restroom or pee in a cup, I was handed a cup by flight attendants.feedback

Philippa Drinkwater

Immediately I could see they had both been drinking and were bumping into things. The male passenger said 'we've both been drinking so might be getting up to use the loo, sorry about that'. The female seemed aggravated and said to the male 'fuck off I'm sitting next to he window'. I became uncomfortable with them sitting next to me and hoped they would fall sleep. Both were fidgeting and huddling together. She became annoyed at the screen and began poking it. She also spilled water all down herself and me.feedback

Jonathan Root - Moody's

There's an expectation of reliability in the components, but the $64,000 question is the quality of the assembly [on the C919]. If I'm running a fleet for a U.S. airline or a European airline, I'm going to want to observe the reliability of the airplane – its efficacy in service, its operating profile, its reliability and so on. I think that would have to take a number of years being in service in order for me to consider inducting that aircraft into the fleet. From our perspective, it's a long time away before it might become a risk.feedback

Richard Aboulafia - Teal Group

Basically, they're telling them they have no intellectual property protection. This means you have Western manufacturers sometimes showing up with the 'latest and best' from 1985.feedback

Richard Aboulafia - Teal Group

It's like watching a competitor creep up on you at a snail's pace and not necessarily moving in a straight line.feedback

Richard Aboulafia - Teal Group

If the Chinese were doing anything except what they're doing I think the Western manufacturers would be terrified. They are taking a convoluted and at times a counterproductive approach to developing this industry.feedback

Guy Cook

The importance of Simon's death goes beyond the life of a single rabbit, it reflects an attitude of United Airlines that lacks basic decency and respect for the people and the property it is hired to serve.feedback

Charles Hobart - United Airlines

Shortly thereafter, a kennel representative noticed Simon was motionless and that he had passed away.feedback

Warren Buffett - Berkshire Hathaway

If so, it was a bigger mistake by far then if he hadn't seen it. And I don't know the answer to that.feedback

Tony O'Brien

We have analysed lots of data and from that we are starting to piece together several behaviours that are most likely to trigger something. Passenger numbers are increasing and, with the market growing, you would expect to see growth in the use of technology.feedback

Richard Aboulafia - Teal Group

At the moment, they are in a real replication mode, which is not where you want to be. First off, they need to privatize and open their supply chain up to a global network, rather than just people who will transfer yesterday's technology.feedback

Seth Kaplan

After everything that's happened... any problem a passenger sees on a airplane – they're going to film it. The general public wants to know.feedback

Gisele Bündchen

I prefer to practice early in the am, before the kids are up. Probably because that is when things are silent. I feel a big difference in my mood when I practice regularly. Meditation brings so much clarity for me. I love it! I can practice in most places. Sitting in my bed is probably my favorite though. But on an airplane, in a hotel when traveling or in the passenger seat on the way to work… really anywhere! Meditation is a trip you take inward.feedback

Elon Musk - Tesla Motors

We have seen a belief among some that Model 3 is the newest and more advanced generation of Model S. This is not correct. Model S will always have more range, more acceleration, more power, more passenger cargo room, more displays (two), and more customization choices, and Model S, X and 3 will all have equivalent Autopilot functionality. We will continue to clearly communicate these distinctions to avoid any misperceptions.feedback

Fu Song

I am very happy and proud to see the takeoff. It is very beautiful – a very smooth takeoff. We are very proud to see that it worked.feedback

Gu Bin

For many years our country has been trying to do this, and we failed. Now, [the C919] can be compared to mainstream large passenger jets such as the Boeing 737 and the Airbus 320 in terms of its capacity and its technology and, to some extent, is even better than the latter. I see a bright future for the C919 and its manufacturer.feedback

Eric Chen

We believe C919 will bring new competition to the market. And we welcome competition, which is good for the development of the industry.feedback

Gao Yuanyang

The large aircraft market can definitely accommodate C919 to form a A+B+c market structure.feedback

Derek Levine

The plane will not pose as a threat to Boeing or Airbus. By the time the C919 is ready to debut, it will be approximately 15 years behind the newer Boeing and Airbus planes. The expectation is that C919 will build a derivative that will meet FAA standards, which aviation experts believe will take [another] seven years.feedback

Dirk Ahlborn

We will be announcing one of the first commercial routes probably in between the next three to six months. (It) is a commercial project that makes sense when the city is there. Until they start construction, it doesn't make sense for us to start there. The Emirates are very pushy. They want to see (the hyperloop) happen and ideally they want to see it happen in the Emirates first. Ideally, we would like it to be free (for the passenger). I don't believe that a ticket is the right way to make money on transportation.feedback

Bill Nelson

I take no pleasure in beating up the airlines, but in this case, it's warranted. The fact is we wouldn't be sitting here today if the traveling public believed the airlines cared more about them than their own bottom lines.feedback

Sally Greenberg

Americans are getting bigger, we're getting heavier and we're being crammed into smaller and smaller spaces.feedback

Sara Nelson - Association of Flight Attendants

Flight attendants had no role in this event and never would. We are aviation's first responders and last line of defense. We save lives.feedback

Corey Hour

ANA staff and passengers handled the situation with grace and respect. They did the best they could to defuse the situation.feedback

Corey Hour

As of now and after speaking with the other passengers the motive for why he did this is still unknown. None of us have any idea why at all. For the record ANA staff and passengers handled the situation with grace and respect. They did the best they could to diffuse the situation.feedback

Dick Ahlborn

We have on average returns of investments from 5-10 years, depending if you're looking into freight and passenger, or only passengers.feedback

Bill Shuster

If airlines don't get their act together, we are going to act; it is going to be one size fits all. Seize this opportunity because if you don't, we're going to come, and you're not going to like it.feedback

Oscar Munoz

It was a mistake of epic proportions, clearly, in hindsight, . This is a turning point for United, and our 87,000 professionals. It is my mission to ensure we make the changes needed to provide our customers with the highest level of service and the deepest sense of respect.feedback

Oscar Munoz

Most importantly our employees did not have the authority to do what was right for our customers and for our company. As CEO that is my responsibility.feedback

David Dao

Mr. Munoz said he was going to do the right thing, and he has. In addition, United has taken full responsibility for what happened on Flight 3411, without attempting to blame others, including the City of Chicago. For this acceptance of corporate accountability, United is to be applauded.feedback

Thomas Demetrio

Dr. Dao has become the unintended champion for the adoption of changes which will certainly help improve the lives of literally millions of travelers. I sincerely hope that all other airlines make similar changes and follow United's lead in helping to improve the passenger flying experience with an emphasis on empathy, patience, respect and dignity.feedback

Darren Perry - L.E.K. Consulting

Music provides a better passenger experience and encourages people to arrive earlier. The earlier they arrive, the more money they spend. The money could be used for any number of things, from improving the facilities to making the facilities more comfortable.feedback

Becky Graham

To me, they were protecting their income, the money coming in from that passenger, not the drivers who are risking their lives just trying to move people around.feedback

Steve Pease - United Airlines

It's almost an absurd amount of money – said Christina Park, another United Airlines passenger. – It's almost like you kind of hope you are bumped! (Laughs).feedback

Oscar Munoz

We can never say we are sorry enough for what occurred, but we also know meaningful actions will speak louder than words.feedback

Oscar Munoz

We are deeply sorry for the loss of anything from your luggage to, of course, a loved pet.feedback

Oscar Munoz

Every customer deserves to be treated with the highest levels of service and the deepest sense of dignity and respect. Two weeks ago, we failed to meet that standard and we profoundly apologize. However, actions speak louder than words. Today, we are taking concrete, meaningful action to make things right and ensure nothing like this ever happens again.feedback

Adel Al Redha - Emirates

You can see how wicked they are, of how they treat their passengers. We treat our passengers with respect. First of all, we would never offload a passenger in Qatar Airways even if it was the CEO of the airline that wants to travel.feedback

Kevin Johnston

We were saddened to hear this news. We have been in contact with our customer and have offered assistance. We are reviewing this matter. The safety and wellbeing of all the animals that travel with us is of the utmost importance to United Airlines and our PetSafe team.feedback

Charles Hobart - United Airlines

We are pleased to report that United and Dr. Dao have reached an amicable resolution of the unfortunate incident that occurred aboard flight 3411. We look forward to implementing the improvements we have announced, which will put our customers at the center of everything we do.feedback

Claes Fornell

Customer satisfaction has never appeared to be a goal for airlines. Compared to other industries, the financial return on passenger satisfaction is not much of an incentive. The exception is in the few (US) airports where airlines actually compete with one another – or when they treat passengers spectacularly badly in public.feedback

Neal Dunn

Passengers should have the peace of mind to know they will not be dragged off a plane once they're in their seat.feedback

Maggie Hassan

I am disappointed and troubled that United Airlines has so far failed to answer basic questions about the troubling incident aboard Flight 3411. No passenger should ever experience the mistreatment that we all saw on that United flight. I will continue to use all of the tools at my disposal, including introducing legislation later this week, to help prevent such an incident from happening again and to strengthen consumer protections for the flying public.feedback

Thomas Demetrio

Her tale is compelling. The video is a microcosm of what's wrong with the airline industry today.feedback

Tony Fierro

You do that to me and I'll knock you flat. A baby almost got hurt. That's what just fired me up, so that was it. I don't want to make a big deal about it.feedback

Thomas Demetrio

We're hoping that Dr. Dao being taken off that plane like a sack of potatoes is going to resonate with people, and this latest incident with American Airlines will resonate with people. We've got a flight attendant out of control, we've got a distressed mother. This is a real, real problem and the mother told me point blank her concern was her child, who almost got hit by the stroller.feedback

Surain Adyanthaya

He was very upset. He grabbed it and just pulled it off, sort of violently yanked it, and then stormed off the plane with it. He lost his cool. He totally lost his cool. It's unfortunate, but that's exactly what happened.feedback

Michelle Marasch Ouellette

When the world heard the screams of the doctor dragged off the plane, [United Airlines CEO Oscar] Munoz should have responded first as a human and not a CEO. There was no accommodation involved in what happened to that passenger.feedback

Henry Harteveldt - Atmosphere Research Group

American doesn't want to become the next United, but then, United didn't want to become the next United. No airline wants to be seen as being anti-consumer or anti-passenger. If airlines aren't going to improve staffing or restore leg room for customers, they should at least provide flight attendants with better, more relevant training about how to handle these types of situations. It's just clear in this case things didn't go the way anybody would have liked, but American Airlines acted responsibly in the aftermath.feedback

Heather Poole

In 99.9 percent of situations, it's not what a passenger did, but how they responded when confronted or asked to do something. I know you have a really difficult job to do but. …. That melted my heart. If someone says that to me, it's like: 'Snap! I hear you.' It doesn't usually go like that.feedback

Heather Poole

If you're already kind of flipping out while on the ground, I don't want to ruin everyone else's plans when things get worse in the air.feedback

Gísli Jónsson

This was the first time this full traverse has ever been attempted, let alone doing it there and back. There are established routes to the South Pole and to the base station at McMurdo, but no passenger car has done anything remotely close to what we planned to take on.feedback

Patrick Bergel

No comparison, we had modern appurtenances, comparative luxury and an amazing vehicle. But it's still quite something to be the first to do this in a wheeled passenger vehicle.feedback

Matt Damon

We're United Airlines. We work hard to get you safely to your destination and that's why we. You know what? No, no, I can't do this anymore, because I know what it's like to get bumped. Trust me, I've been getting bumped from Jimmy's show for the past eight years and it takes a toll. We're people, damnit, and we deserve to be treated with dignity, not told night after night, Oh, there's somebody more important so take a hike.' No, it's time to stand up.feedback

Maura Furfey

My heart was in my throat – I couldn't even bring myself to respond because my mind was racing to grasp all of the possibilities of what could have happened. This passenger had no basis for this claim, nor any evidence to back it up. We never thought [...] that flight attendants on a major airline – United Airlines – would choose to take such an observation [from a passenger] seriously. This was a terrifying experience for us. In this hateful political climate, we have been prepared, or so I thought – but we could never have been prepared for this.feedback

Oscar Munoz

In the first quarter of 2017, our financial and operational performance gives us a lot of confidence about the foundation we are building. It is obvious from recent experiences that we need to do a much better job serving our customers. The incident that took place aboard Flight 3411 has been a humbling experience, and I take full responsibility. This will prove to be a watershed moment for our company, and we are more determined than ever to put our customers at the center of everything we do.feedback

Peter Breen

The treatment of the passenger in last week's incident at O'Hare is inexcusable and must be stopped. It reflected badly on the airline, the City of Chicago, and the State of Illinois.feedback

Michael Hohl

We thought 'not a big deal,' it's not like we are trying to jump up into a first-class seat. We were simply in an economy row a few rows above our economy seat. They said that we were being disorderly and a hazard to the rest of the flight, to the safety of the other customers. I think customer service and the airlines has gone real downhill. The way United Airlines handled this was really absurb.feedback

Oscar Munoz

This can never – will never – happen again on a United Airlines flight. That's my premise and that's my promise.feedback

Sara Nelson - Association of Flight Attendants

Ideally, that [training] would equip a flight attendant to remove actual security risks, and offer a passenger who reports someone for simply speaking Arabic the option of taking another flight.feedback

Thomas Demetrio

Are we going to continue to be treated like cattle? I hope he (Dr. Dao) becomes a poster child for all of us. Someone's got to.feedback

Thomas Demetrio

We have been getting calls from people who used to work for the aviation department, who trained these officers – and nothing, nothing in the training, I submit, as it will be proven, says in a non-confrontational situation where the other passengers are in jeopardy should this type of conduct ever be utilised or force utilised. We have to figure out, United has to figure out, the airline industry has to figure out what do we do? We take money from people, we let them sit on the airplane, seat belted, are we really going to just start taking them off then? Is that what we want as a society?feedback

Thomas Demetrio

He said he left Vietnam in 1975 when Saigon fell, and he was on a boat and he said he was terrified. He said that being dragged down the aisle was more horrifying and harrowing than what he experienced in leaving Vietnam. I think what happened to Dr. Dao might have happened to any one of us.feedback

Crystal Dao Pepper

It has been a very difficult time for our entire family, especially my dad. What happened to my dad should have never happened to any human being regardless of the circumstance. We were horrified and shocked and sickened to learn what had happened to him and see what had happened to him. We hope that in the future nothing like this happens again.feedback

Thomas Demetrio

If you're going to eject a passenger, under no circumstances can it be done with unreasonable force or violence. That's the law. For a long time, airlines – United, in particular – have bullied us. [The Chicago Department of Aviation officers] are employees of the city of Chicago. [...] Just because United is responsible doesn't mean the city of Chicago isn't also responsible.feedback

Oscar Munoz

He was a paying passenger sitting in a seat in our aircraft, and no one should be treated that way, period. We all have enough angst for flying as it is.feedback

Thomas Demetrio

For a long time airlines, United in particular, have bullied us, . Will there be a lawsuit? Yeah, probably.feedback

Kenneth Quinn

I think United is likely to be found on legally solid ground, but has already lost in the court of public opinion, and will pay dearly for it.feedback

Crystal Dao Pepper

On behalf of my dad and my entire family, we would like to express our gratitude for the huge outpouring of prayers, love, and concern from all over the world these past few days. We would also like to thank the physicians, the nurses, and all of the hospital staff that has taken care of my dad. It has been a very difficult time for our entire family, especially my dad, and we are truly grateful for your support. What happened to my dad should have never happened to any human being, regardless of the circumstance.feedback

Thomas Demetrio

Are we going to continue to just be treated like cattle? Bullied? Rude treatment? People have asked me, Well, why don't you just file the lawsuit? When we file our lawsuit, it's going to be because every word, every preposition, is in that lawsuit for a reason. If unreasonable force and violence is used, under a set of circumstances, the airline, in this case United Airlines, is responsible.feedback

Stephen L. Golan

The family of Dr. Dao wants the world to know that they are very appreciative of the outpouring of prayers, concern and support they have received. Currently, they are focused only on Dr. Dao's medical care and treatment.feedback

Thomas Demetrio

I think corporate America needs to understand that we all want to be treated in the same manner, with the same respect and the same dignity that they would treat their own family members. If they do that wouldn't it be great? So, will there be a lawsuit? Yeah, probably.feedback

Joya Griffin Cummings

The pilot said, Sorry for the delay and sorry you had to see that,' . That was the gist of the apology – 'We're sorry you all had to see that.' Not, We're sorry we did this.feedback

Joya Griffin Cummings

I told her, I'm so sorry you had to see your husband go through that,' . I said, I can't imagine how horrific it must have been to witness your loved one go through that.' . I was like, Uh oh, this is not great,' . It made me more anxious. The space is so small and we didn't know if they had weapons or what. I got a phone call from them offering a refund and their apology. I haven't called them back. It's not a big enough apology. I hope they don't think it would appease the passengers on the flight.feedback

Thomas Demetrio

I would defy anyone to suggest there was not unreasonable force and violence used to help Dr. Dao disembark that plane. Dr. Dao understands he's the guy to stand up for passengers, going forward.feedback

Oscar Munoz

The use of law enforcement aboard an aircraft has to be looked at very carefully. That is a policy that we absolutely have to look at.feedback

Oscar Munoz

I was hired to make United better and we've been doing that and that's what I'll continue to do. The first thing I think is important is to apologise to Dr Dao, his family, the passengers on the flight, the customers, our employees. That is not who our family at United is. And you saw us at a bad moment and this could never -- will never happen again on a United Airlines flight. That's my premise and that's my promise.feedback

Edward Burke

Chicago employees should not be doing the dirty work for the Friendly Skies airline.feedback

Linda Bell

I was just sitting with anxiety – with my legs up, of course – looking around.feedback

Adam Loria - Medical Services

We don't have 100% confirmation that it was indeed a scorpion or what exactly occurred there. But in conversation with this passenger, he believed that it was. He believed that he was either bitten or stung or what have you.feedback

Thomas Demetrio

If you are going to eject a passenger, it can't be done with unreasonable force and violence. That is the law. We want fairness. We want respect and we want dignity. That's it. They have treated us less than maybe we deserve. Are we going to continue to be treated like cattle? We accept the apology but they are not off the hook.feedback

Deepak Gupta

I think the serious public relations risk to United will give them an incentive to provide a generous settlement.feedback

Justin Green

United is looking at a legal claim, but they're also looking at a huge public relations and business problem. I think United, if they're smart, will quickly and quietly settle the case.feedback

Chris Van Hollen

We were all shocked and outraged this week when United Airlines forcibly and brutally removed Dr. David Dao from Flight 3411. …we should act immediately to ensure that airlines cannot force passengers who have already boarded to leave the plane to free up seats for others. Instead, they must provide sufficient incentives to encourage passengers to voluntarily deplane.feedback

Paul Touw

They don't want to be in the position of kicking off a Global member or a 1K passenger. They want to kick off people who never fly United, and make sure they don't kick off the customers they care about.feedback

Oscar Munoz

The truly horrific event that occurred on this flight has elicited many responses from all of us: outrage, anger, disappointment. I share all of those sentiments, and one above all: my deepest apologies for what happened. Like you, I continue to be disturbed by what happened on this flight and I deeply apologize to the customer forcibly removed and to all the customers aboard. No one should ever be mistreated this way. It's never too late to do the right thing. I have committed to our customers and our employees that we are going to fix what's broken so this never happens again.feedback

James Downie

When White House press secretary Sean Spicer put both feet in his mouth on Tuesday, executives at United Airlines probably wanted to send him a fruit basket or 50. Talk of “Holocaust centers” has taken some of the spotlight off of the airline still dealing with the fallout from the videos of a bloodied passenger forcibly removed from a United flight. On Tuesday, United chief executive Oscar Muñoz finally apologized to the passenger whom Chicago police had dragged off the airplane. But calls for boycott of United are likely to fail despite their laudability, thanks to oligopoly in the airline industry - a few businesses taking over an entire industry and reducing competition. These have become increasingly common in recent decades as regulators and politicians have backed off of anti-trust laws - and the result is terrible for Americans’ pocketbooks.feedback

Ijaz Mahmood

Normally if you are somebody that they don't have a seat for one reason or the other, they will just walk with you…but security doesn't have to do that. So it must be a pretty significant altercation between two of them that it came to that point that security people have to drag him.feedback

Jacob Silverman

The video in which police and airport security maul a 69-year-old United Airlines passenger is haunting in its casual brutality. Interpretations of the event’s meaning have bloomed like a bacterial culture, encompassing issues of corporate power, industry consolidation, race, and the authority companies can wield against consumers. Uniting many of these critiques is a sense [].feedback

Tyler Bridges

He says, Nope. I'm not getting off the flight,' . 'I'm a doctor and have to see patients tomorrow morning.feedback

Rob Pedregon

We don't just fly into action when someone calls us.feedback

Chuck Wexler

It was within their decision-making power to try someone else. The real question is, at what point did the airline think this is no longer their problem and turns this over to the police? He could not solve this issue the way the airline could.feedback

Jim Bueermann

Police have an innate bias for action, but there are times that it's not in their best interest or that of their agency to get involved in an issue that requires you to use a high level of force. They take the bait ... and you dig yourself in a deeper hole. Everybody reaches a limit ... but police officers are paid in part to use their common sense to resolve a situation.feedback

Helane Becker - Cowen and Company

Investors may view the company's (second-quarter passenger unit revenue) guidance as 'aggressive' given recent guidance missteps, but the guidance was still much better than expectations especially when considered the storm impact.feedback

Clarence Dung Taylor

Dr. Dao didn't do anything wrong on that flight and that's the main thing.feedback

James Palmer

For a public that assumes anything bad that happens to a Chinese person overseas is because of racism, this was a lit match on a pile of kindling. The immigrant Chinese community in the United States tends to blame its problems not on the white power structure but on the supposed favouritism shown to blacks … That attitude has spread to much of the Chinese public back home.feedback

Stephen Clarke - Resolution Foundation

In Travel, we continue to see strong sales growth, with like-for-likes up 5pc, driven by continued investment in our UK and international businesses and growth in passenger numbers. As a result, profit in Travel was up 11pc in the half.feedback

Nguyen Khac Huy

Boycott United!!! This is excessive! Let's be loving and united, Vietnamese people!feedback

Oscar Munoz

He "continues to be disturbed by the incident. I want you to know that we take full responsibility and we will work to make it right. I promise you we will do better. This situation was unfortunately compounded when one of the passengers we politely asked to deplane refused, and it became necessary to contact Chicago Aviation Security Officers to help. While I deeply regret this situation arose, I also emphatically stand behind all of you, and I want to commend you for continuing to go above and beyond to ensure we fly right. There are lessons we can learn from this experience.feedback

Jeremy Stretch - CIBC World Markets

I think the investors relations department of the airline will clearly be pulling their hair out in the context of recent events, but I think in a sense it's just symptomatic of an industry which does need to keep load factor as high as possible. All airlines it is not just this particular one although they have handled this operation very badly, all airlines will routinely try to overbook their flights because they know, or they assume there would normally be a number of people who will book and not turn up.feedback

Oscar Munoz

The situation was unfortunately compounded when one of the passengers we politely asked to deplane refused and it became necessary to contact Chicago aviation security officers to help. This is an upsetting event to all of us here at United. I apologise for having to reaccommodate these customers. Our team is moving with a sense of urgency to work with the authorities and conduct our own review of what happened.feedback

George Hobica - Airfarewatchdog.com

If the fare is the same on American or Delta, you're going to see people protesting, absolutely. They're going to have some empty seats.feedback

George Hobica - Airfarewatchdog.com

Really, really, really terribly bad, . It's the worst response to a media relations crisis I have ever seen. I can't think of one that has resonated so poorly. What shocks me is that the gate agent or station manager in charge of the flight should have and could have increased the offer [to change his flight], so that some other passenger would have eventually grabbed it. What would it have taken? A free flight on United anywhere in the world in first class? A few thousand dollars? Five? Ten? Ten would have been the best investment United made this year.feedback

Deb Gabor - United Airlines

It was from the point of view of United and its employees, but didn't show empathy for the humans involved -- all the humans around him on the plane who were horrified and traumatized by what happened.feedback

Deb Gabor - United Airlines

I'm still left scratching my head on why did it take so long for them to say this. It doesn't take 24 hours to formulate a response that expresses concern for the human beings involved in the incident.feedback

Deb Gabor - United Airlines

I've never seen anything quite as whiplash-y. It is unfathomable to me that the CEO of a major corporation, especially one that was recognized as 'Communicator of the Year,' was this asleep at the wheel.feedback

Anthony Johndrow - United Airlines

It's the wrong order. To have the urgency of telling employees you've got their back and to not tell customers you have theirs shows an astonishing lack of awareness. ... A lot of people would call it tone-deaf.feedback

John Rogers

The pilot announced it. Because the passenger was bitten, emergency services, the fire department and police boarded the plane.feedback

Liu Qiangdong - JD.com

This makes me recall the nightmare experiences I had the three times I flew with United Airlines. United's service is definitely the worst in the world!feedback

Joe Wong

Many Chinese who have faced discrimination are unwilling to speak out because of their pride. Because of this attitude, neither mainstream Western media nor the public pays much attention to discrimination against Asians.feedback

Zhang Zishi

I've learned from the media that there is a lot of racism in the United States. I feel that Chinese people are treated unfairly.feedback

Wang Guanxiong

Why did they choose an Asian out of so many passengers? Obviously Asians are the minorities.feedback

Elizabeth A. Schuette

There are three ways for pets to travel by air. The first is in-cabin with the passenger as carry-on with a weight limit of approximately 18 pounds. The second way to travel is to check your pet as 'excess baggage,' whereby he/she is in a travel crate and placed in a pressurized cabin with checked luggage. Lastly, your animal can be categorized as 'live animal cargo' – also known as 'AVI' which is the official industry term.feedback

Jimmy Kimmel

It's like how we 're-accommodated' El Chapo out of Mexico. That is such sanitized, say-nothing, take-no-responsibility, corporate B.S. speak. I don't know how the guy who sent that tweet didn't vomit when he typed it out. They know this. That's why we're stuck with them.feedback

Jimmy Kimmel

I've been to a hundred games and stadiums with 50,000 seats; they never sell the same seat two times to one person. But for some reason, airlines cannot figure this out. He said 're-accomdate.' This is like when we re-accommodated El Chapo in Mexico. That is such sanitized, say nothing, take no responsibility corporate B.S. speak. I don't know how the guy who sent that tweet didn't vomit when he sent that out.feedback

Oscar Munoz

This is an upsetting event to all of us here at United. I apologise for having to re-accommodate these customers. Our team is moving with a sense of urgency to work with the authorities and conduct our own detailed review of what happened. We are also reaching out to this passenger to talk directly to him and further address and resolve this situation. This is an upsetting event to all of us here at United. I apologize for having to re-accommodate these customers.feedback

Jack Holmes

The idea that a man who was physically dragged off the plane, wailing in pain as blood rushed out of his head, was just 're-accommodated' is grotesque. It's closer to another Airplane Term – 'water landing,' which is, of course, a plane crash.feedback

Tyler Bridges

We almost felt like we were being taken hostage. We were stuck there. You can't do anything as a traveller. You're relying on the airline. People on the plane were letting them have it. They were saying you should be ashamed to work for this company.feedback

Allen Adamson

A few dollars could have solved this problem. Instead, the damage of the brand will be millions of dollars.feedback

Richard Levick

It doesn't matter if United Airlines followed their rules. They are really beginning to become the brand that people think we should not fly.feedback

Jan Schakowsky

This use of excessive force is absolutely unacceptable. The response from United Airlines has been brazenly inadequate - their apology over having to 're-accommodate' passengers is completely insulting, and their attempt to pass the buck by blaming the Chicago Police Department for the incident demonstrates that they do not understand the gravity of this incident. This is far from the end of the story.feedback

Martin Kettle

We shouldn’t overstate the foreign secretary’s powers where Russia and the G7 are concerned. The truth is, the prime minister will make all the big decisions. Boris Johnson is incapable of flying below the radar. So the cancellation of his visit to Moscow last weekend, which would barely have been noticed if Britain possessed a greyer foreign secretary, is being seen by some as another career crisis for this emotionally neediest of politicians. True, it is a tad embarrassing for the foreign secretary to be pulled off the plane to Russia as if he was some surplus United Airlines passenger on an overbooked flight. But let’s not exaggerate it by being wedded to the worn-out narrative that everything that Johnson does is always either fascinating or important.feedback

Eleanor Homes Norton

I deplore the violent removal of a passenger from a United Airlines flight this weekend. Airline passengers must have protections against such abusive treatment. I am asking our committee for a hearing, which will allow us to question airport police, United Airlines personnel, Federal Aviation Administration officials, and airport officials, among others, about whether appropriate procedures were in place in Chicago and are in place across the United States when passengers are asked to leave a flight.feedback

Ajit Pai - FCC

I stand with airline pilots, flight attendants and America's flying public against the FCC's ill-conceived 2013 plan to allow people to make cellphone calls on planes. Taking it off the table permanently will be a victory for Americans across the country who, like me, value a moment of quiet at 30,000 feet. Although I'm pretty sure that I could resist the urge to stab a fellow passenger, I understand these sentiments and share these concerns. Like most Americans, I don't want people making phone calls on planes.feedback

Tyler Bridges

That rubbed some people the wrong way. He said, more or less, I'm being selected because I'm Chinese. People were saying you should be ashamed to work for this company. He was kind of dazed and confused. They don't need to see this anymore.feedback

Andy Swan

The thing about airlines is they have a low happiness level to begin with. You see very negative reactions, lots of negative tweets about the brand. But the thing to remember is on airlines' [stock] it almost never matters. Tomorrow we'll be talking about something else.feedback

Gordon Bethune

I'm sure there will be reconciliation ... some effort to show they care about passengers. I'm sure there will be a lot of discussion [at United] about how to handle this in the future.feedback

Dean Headley

A big reason why we saw fewer travelers bumped from flights is because the leaders of these airlines have changed their philosophy in recent years. They no longer have the attitude that bumping a passenger is ok because there's not another customer around the corner.feedback

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