United Airlines passenger removal

facebook_page
twitter_page

Last quote about United Airlines passenger removal

Steve Pease - United Airlines
It's almost an absurd amount of money – said Christina Park, another United Airlines passenger. – It's almost like you kind of hope you are bumped! (Laughs).feedback
share this quote
Apr 28 2017
The latest person who has talked about United Airlines passenger removal is Oscar Munoz: “In the first quarter of 2017, our financial and operational performance gives us a lot of confidence about the foundation we are building. It is obvious from recent experiences that we need to do a much better job serving our customers. The incident that took place aboard Flight 3411 has been a humbling experience, and I take full responsibility. This will prove to be a watershed moment for our company, and we are more determined than ever to put our customers at the center of everything we do.”. You’ll find on this page all the other quotes of Oscar Munoz and all the other people that have spoken about United Airlines passenger removal. You can select these people and their quotes by date, by name, and you can easily have access to the articles from which they originated.
Automatically powered by Storyzy
Take our quote verification challenge and find out !
Gísli Jónsson

This was the first time this full traverse has ever been attempted, let alone doing it there and back. There are established routes to the South Pole and to the base station at McMurdo, but no passenger car has done anything remotely close to what we planned to take on.feedback

Maura Furfey

My heart was in my throat – I couldn't even bring myself to respond because my mind was racing to grasp all of the possibilities of what could have happened. This passenger had no basis for this claim, nor any evidence to back it up. We never thought [...] that flight attendants on a major airline – United Airlines – would choose to take such an observation [from a passenger] seriously. This was a terrifying experience for us. In this hateful political climate, we have been prepared, or so I thought – but we could never have been prepared for this.feedback

Oscar Munoz

In the first quarter of 2017, our financial and operational performance gives us a lot of confidence about the foundation we are building. It is obvious from recent experiences that we need to do a much better job serving our customers. The incident that took place aboard Flight 3411 has been a humbling experience, and I take full responsibility. This will prove to be a watershed moment for our company, and we are more determined than ever to put our customers at the center of everything we do.feedback

Peter Breen

The treatment of the passenger in last week's incident at O'Hare is inexcusable and must be stopped. It reflected badly on the airline, the City of Chicago, and the State of Illinois.feedback

Oscar Munoz

This can never – will never – happen again on a United Airlines flight. That's my premise and that's my promise.feedback

Sara Nelson - Association of Flight Attendants

Ideally, that [training] would equip a flight attendant to remove actual security risks, and offer a passenger who reports someone for simply speaking Arabic the option of taking another flight.feedback

Thomas Demetrio

We have been getting calls from people who used to work for the aviation department, who trained these officers – and nothing, nothing in the training, I submit, as it will be proven, says in a non-confrontational situation where the other passengers are in jeopardy should this type of conduct ever be utilised or force utilised. We have to figure out, United has to figure out, the airline industry has to figure out what do we do? We take money from people, we let them sit on the airplane, seat belted, are we really going to just start taking them off then? Is that what we want as a society?feedback

Crystal Dao Pepper

It has been a very difficult time for our entire family, especially my dad. What happened to my dad should have never happened to any human being regardless of the circumstance. We were horrified and shocked and sickened to learn what had happened to him and see what had happened to him. We hope that in the future nothing like this happens again.feedback

Oscar Munoz

He was a paying passenger sitting in a seat in our aircraft, and no one should be treated that way, period. We all have enough angst for flying as it is.feedback

Kenneth Quinn

I think United is likely to be found on legally solid ground, but has already lost in the court of public opinion, and will pay dearly for it.feedback

Thomas Demetrio

Are we going to continue to just be treated like cattle? Bullied? Rude treatment? People have asked me, Well, why don't you just file the lawsuit? When we file our lawsuit, it's going to be because every word, every preposition, is in that lawsuit for a reason. If unreasonable force and violence is used, under a set of circumstances, the airline, in this case United Airlines, is responsible.feedback

Stephen L. Golan

The family of Dr. Dao wants the world to know that they are very appreciative of the outpouring of prayers, concern and support they have received. Currently, they are focused only on Dr. Dao's medical care and treatment.feedback

Joya Griffin Cummings

The pilot said, Sorry for the delay and sorry you had to see that,' . That was the gist of the apology – 'We're sorry you all had to see that.' Not, We're sorry we did this.feedback

Joya Griffin Cummings

I told her, I'm so sorry you had to see your husband go through that,' . I said, I can't imagine how horrific it must have been to witness your loved one go through that.' . I was like, Uh oh, this is not great,' . It made me more anxious. The space is so small and we didn't know if they had weapons or what. I got a phone call from them offering a refund and their apology. I haven't called them back. It's not a big enough apology. I hope they don't think it would appease the passengers on the flight.feedback

Thomas Demetrio

I would defy anyone to suggest there was not unreasonable force and violence used to help Dr. Dao disembark that plane. Dr. Dao understands he's the guy to stand up for passengers, going forward.feedback

Oscar Munoz

The use of law enforcement aboard an aircraft has to be looked at very carefully. That is a policy that we absolutely have to look at.feedback

Oscar Munoz

I was hired to make United better and we've been doing that and that's what I'll continue to do. The first thing I think is important is to apologise to Dr Dao, his family, the passengers on the flight, the customers, our employees. That is not who our family at United is. And you saw us at a bad moment and this could never -- will never happen again on a United Airlines flight. That's my premise and that's my promise.feedback

Linda Bell

I was just sitting with anxiety – with my legs up, of course – looking around.feedback

Adam Loria - Medical Services

We don't have 100% confirmation that it was indeed a scorpion or what exactly occurred there. But in conversation with this passenger, he believed that it was. He believed that he was either bitten or stung or what have you.feedback

Paul Touw

They don't want to be in the position of kicking off a Global member or a 1K passenger. They want to kick off people who never fly United, and make sure they don't kick off the customers they care about.feedback

Oscar Munoz

The truly horrific event that occurred on this flight has elicited many responses from all of us: outrage, anger, disappointment. I share all of those sentiments, and one above all: my deepest apologies for what happened. Like you, I continue to be disturbed by what happened on this flight and I deeply apologize to the customer forcibly removed and to all the customers aboard. No one should ever be mistreated this way. It's never too late to do the right thing. I have committed to our customers and our employees that we are going to fix what's broken so this never happens again.feedback

Ijaz Mahmood

Normally if you are somebody that they don't have a seat for one reason or the other, they will just walk with you…but security doesn't have to do that. So it must be a pretty significant altercation between two of them that it came to that point that security people have to drag him.feedback

Jacob Silverman

The video in which police and airport security maul a 69-year-old United Airlines passenger is haunting in its casual brutality. Interpretations of the event’s meaning have bloomed like a bacterial culture, encompassing issues of corporate power, industry consolidation, race, and the authority companies can wield against consumers. Uniting many of these critiques is a sense [].feedback

Rob Pedregon

We don't just fly into action when someone calls us.feedback

Chuck Wexler

It was within their decision-making power to try someone else. The real question is, at what point did the airline think this is no longer their problem and turns this over to the police? He could not solve this issue the way the airline could.feedback

Helane Becker - Cowen and Company

Investors may view the company's (second-quarter passenger unit revenue) guidance as 'aggressive' given recent guidance missteps, but the guidance was still much better than expectations especially when considered the storm impact.feedback

Clarence Dung Taylor

Dr. Dao didn't do anything wrong on that flight and that's the main thing.feedback

James Palmer

For a public that assumes anything bad that happens to a Chinese person overseas is because of racism, this was a lit match on a pile of kindling. The immigrant Chinese community in the United States tends to blame its problems not on the white power structure but on the supposed favouritism shown to blacks … That attitude has spread to much of the Chinese public back home.feedback

Stephen Clarke - Resolution Foundation

In Travel, we continue to see strong sales growth, with like-for-likes up 5pc, driven by continued investment in our UK and international businesses and growth in passenger numbers. As a result, profit in Travel was up 11pc in the half.feedback

Nguyen Khac Huy

Boycott United!!! This is excessive! Let's be loving and united, Vietnamese people!feedback

Oscar Munoz

He "continues to be disturbed by the incident. I want you to know that we take full responsibility and we will work to make it right. I promise you we will do better. This situation was unfortunately compounded when one of the passengers we politely asked to deplane refused, and it became necessary to contact Chicago Aviation Security Officers to help. While I deeply regret this situation arose, I also emphatically stand behind all of you, and I want to commend you for continuing to go above and beyond to ensure we fly right. There are lessons we can learn from this experience.feedback

Oscar Munoz

The situation was unfortunately compounded when one of the passengers we politely asked to deplane refused and it became necessary to contact Chicago aviation security officers to help. This is an upsetting event to all of us here at United. I apologise for having to reaccommodate these customers. Our team is moving with a sense of urgency to work with the authorities and conduct our own review of what happened.feedback

George Hobica - Airfarewatchdog.com

If the fare is the same on American or Delta, you're going to see people protesting, absolutely. They're going to have some empty seats.feedback

George Hobica - Airfarewatchdog.com

Really, really, really terribly bad, . It's the worst response to a media relations crisis I have ever seen. I can't think of one that has resonated so poorly. What shocks me is that the gate agent or station manager in charge of the flight should have and could have increased the offer [to change his flight], so that some other passenger would have eventually grabbed it. What would it have taken? A free flight on United anywhere in the world in first class? A few thousand dollars? Five? Ten? Ten would have been the best investment United made this year.feedback

Deb Gabor - United Airlines

It was from the point of view of United and its employees, but didn't show empathy for the humans involved -- all the humans around him on the plane who were horrified and traumatized by what happened.feedback

Deb Gabor - United Airlines

I'm still left scratching my head on why did it take so long for them to say this. It doesn't take 24 hours to formulate a response that expresses concern for the human beings involved in the incident.feedback

Deb Gabor - United Airlines

I've never seen anything quite as whiplash-y. It is unfathomable to me that the CEO of a major corporation, especially one that was recognized as 'Communicator of the Year,' was this asleep at the wheel.feedback

Anthony Johndrow - United Airlines

It's the wrong order. To have the urgency of telling employees you've got their back and to not tell customers you have theirs shows an astonishing lack of awareness. ... A lot of people would call it tone-deaf.feedback

Liu Qiangdong - JD.com

This makes me recall the nightmare experiences I had the three times I flew with United Airlines. United's service is definitely the worst in the world!feedback

Joe Wong

Many Chinese who have faced discrimination are unwilling to speak out because of their pride. Because of this attitude, neither mainstream Western media nor the public pays much attention to discrimination against Asians.feedback

Zhang Zishi

I've learned from the media that there is a lot of racism in the United States. I feel that Chinese people are treated unfairly.feedback

Wang Guanxiong

Why did they choose an Asian out of so many passengers? Obviously Asians are the minorities.feedback

Elizabeth A. Schuette

There are three ways for pets to travel by air. The first is in-cabin with the passenger as carry-on with a weight limit of approximately 18 pounds. The second way to travel is to check your pet as 'excess baggage,' whereby he/she is in a travel crate and placed in a pressurized cabin with checked luggage. Lastly, your animal can be categorized as 'live animal cargo' – also known as 'AVI' which is the official industry term.feedback

Oscar Munoz

This is an upsetting event to all of us here at United. I apologise for having to re-accommodate these customers. Our team is moving with a sense of urgency to work with the authorities and conduct our own detailed review of what happened. We are also reaching out to this passenger to talk directly to him and further address and resolve this situation. This is an upsetting event to all of us here at United. I apologize for having to re-accommodate these customers.feedback

Jack Holmes

The idea that a man who was physically dragged off the plane, wailing in pain as blood rushed out of his head, was just 're-accommodated' is grotesque. It's closer to another Airplane Term – 'water landing,' which is, of course, a plane crash.feedback

Allen Adamson

A few dollars could have solved this problem. Instead, the damage of the brand will be millions of dollars.feedback

Jan Schakowsky

This use of excessive force is absolutely unacceptable. The response from United Airlines has been brazenly inadequate - their apology over having to 're-accommodate' passengers is completely insulting, and their attempt to pass the buck by blaming the Chicago Police Department for the incident demonstrates that they do not understand the gravity of this incident. This is far from the end of the story.feedback

Ajit Pai - FCC

I stand with airline pilots, flight attendants and America's flying public against the FCC's ill-conceived 2013 plan to allow people to make cellphone calls on planes. Taking it off the table permanently will be a victory for Americans across the country who, like me, value a moment of quiet at 30,000 feet. Although I'm pretty sure that I could resist the urge to stab a fellow passenger, I understand these sentiments and share these concerns. Like most Americans, I don't want people making phone calls on planes.feedback

Andy Swan

The thing about airlines is they have a low happiness level to begin with. You see very negative reactions, lots of negative tweets about the brand. But the thing to remember is on airlines' [stock] it almost never matters. Tomorrow we'll be talking about something else.feedback

Gordon Bethune

I'm sure there will be reconciliation ... some effort to show they care about passengers. I'm sure there will be a lot of discussion [at United] about how to handle this in the future.feedback

No quotes...
|< <
> >|

Quotes about United Airlines passenger removal

facebook_page
twitter_page
This webpage has been created by a robot: errors and absent quotes cannot be totally avoided
 
Feedback×

Quote :

Mistake :

Comments :